Information Technology Intern

About the Company

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Responsibilities

• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve escalated technical issues
• Perform routine system maintenance, including software updates, security patches, and backups
• Document and track support tickets using a helpdesk management system
• Maintain up-to-date knowledge of emerging IT trends and technologies
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
• Ensure adherence to security best practices, including data protection and access control

Requirements

• Currently enrolled in a Bachelor's or Master's program in IT, Computer Science, Computer Engineering, MIS, or a related field
• Basic ability to troubleshoot hardware, software, and network issues
• Comfort in at least one operating system (Windows, macOS, or Linux)
• Excellent communication skills with the ability to explain technical issues to non-technical users
• Problem-solving mindset with attention to detail
• Ability to work full-time in office in Austin, TX (40 hours/week) from August through December
• Must be a U.S. Person (Citizen, Permanent Resident, or protected class)

Preferred Qualifications

• Familiarity with helpdesk or ticketing systems (Jira, ServiceNow, Zendesk)
• Exposure to endpoint or device management (Microsoft Intune, Jamf, SCCM)
• Familiarity with identity and directory services (Active Directory, Microsoft Entra ID, Okta)
• Familiarity with networking concepts (DNS, DHCP, VPN, ethernet, Wi-Fi)
• Exposure to scripting or automation (PowerShell, Python, or Bash)