Information Technology Associate

Responsibilities

• Provide technical support services to judges, staff, and court technology systems, including hardware, software, and A/V equipment.
• Analyze, diagnose, and resolve user concerns at all levels and escalate problems when appropriate.
• Image, configure, deploy, and test equipment such as workstations, displays, servers, and printers.
• Perform system maintenance including Windows updates, patch management, driver/BIOS updates, and lifecycle replacements.
• Manage user accounts, group policies, network security, and server access control.
• Respond to software, hardware, communication, and data issues in real-time, including courtroom A/V troubleshooting.
• Develop and present training programs for court staff and document technical procedures.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Management, Public Administration, or a related field.
• At least three years of technical experience in infrastructure support and related duties.
• Experience managing a Microsoft Windows enterprise environment (desktop/laptop maintenance and network troubleshooting).
• Experience setting up and troubleshooting A/V equipment.
• Valid driver's license and an acceptable driving record.

Preferred Qualifications

• Experience with Windows Server.
• Experience with Active Directory and Group Policy.
• Experience managing iOS devices in an enterprise environment.

Benefits

• Competitive salary range of $93,160 - $144,513.
• Comprehensive medical insurance with the department paying 95% to 99% of premiums.
• Generous leave including 10 paid holidays, 2 floating holidays, 3 personal business days, and separate sick and vacation leave.
• 5% bilingual skills allowance (including ASL) upon passing a skills test.
• Eligibility for the Public Service Loan Forgiveness (PSLF) program.

About the Company

The Oregon Judicial Department (OJD) serves the public by providing essential justice services. We are committed to building a diverse, inclusive team that removes barriers to access and supports community members through challenging life circumstances.