Information & Loans Technician

Responsibilities

• Act as the first point of contact for general enquiries and provide detailed information regarding library rules, guidelines, and procedures
• Retrieve, compile, and file borrowing and lending requests while ensuring circulation policies are administered correctly
• Troubleshoot and resolve routine issues related to library services and equipment
• Handle fees and fines on a regular basis
• Search catalogue records for material availability and follow copyright procedures for duplicating or digitizing material
• Provide user support for computer workstations, laptops, printers, photocopiers, and other devices
• Direct the activities of casual staff

Requirements

• Library Technician diploma or an acceptable equivalent combination of education and experience
• Minimum of two years of recent experience providing front-line customer service in a library environment
• At least one year of experience working with Ex Libris Alma or a comparable library system
• Proficiency with Microsoft Office and experience searching library catalogues/databases in Windows/Mac environments
• Demonstrated experience performing circulation services
• Ability to lift heavy boxes, shelve a large volume of library materials, and push loaded book trucks
• Ability to work a set full-time schedule including alternating days, evenings, and weekends

Preferred Qualifications

• Knowledge of the Copyright Act of Canada and principles of fair dealing in post-secondary institutions
• Proficiency with Microsoft Office 365, including SharePoint, OneDrive, and Teams
• Willingness to pursue additional education and training to complement the academic library environment

About the Company

The University of Toronto Mississauga (UTM) Library is a leading, world-class facility committed to providing students with an open and collaborative environment. As part of the University of Toronto Libraries system—the largest academic library in Canada—we offer rich information and technology resources to support the learning, teaching, and research needs of our diverse community.