Information Enterprise System Technologist

Responsibilities

• Provide technical assistance, hardware setup, and software management for High Security Operations (HSO) users on upper-level LANs.
• Manage ticket queues and provide remote and local user support, including software installation and troubleshooting.
• Support a wide range of computer hardware, including servers, file storage subsystems, peripherals, and VTC equipment.
• Coordinate, connect, and troubleshoot Video Teleconferencing (VTC) meetings and equipment.
• Develop, install, test, and document commercial off-the-shelf software.
• Oversee conference room remodels from conception to completion, including vendor coordination and project planning.
• Research and evaluate data to identify process improvements for IT services.
• Partner with other IT service providers to ensure network and cybersecurity integration.

Requirements

• Associates degree plus minimum of 3 years of experience in a Computing End-User Support Environment, OR a high school diploma plus 5 or more years of relevant IT experience.
• Experience with ticketing systems and remote support tools (e.g., ServiceNow, Ivanti Neurons).
• Experience with Cisco and Crestron control panels.
• Ability to diagnose and resolve hardware and software issues across various operating systems and applications.
• Active DOE Q-level (or DoD Top Secret equivalent) and active SCI-level security clearance.

Preferred Qualifications

• Familiarity with computer hardware components and peripherals.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, and VPNs).
• Active Security+ certification.
• Experience with telephony terminology and managing vendor relationships.
• Prior experience working with Sandia infrastructure.

Benefits

• Flexible work schedules (including 9/80 and 4/10 compressed workweeks).
• Generous paid time off and vacation buy plans.
• Exceptional 401k savings plan.
• Comprehensive medical, dental, and vision insurance.
• Wellness programs and on-site amenities.

About the Company

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation. We provide high-impact work for the Intelligence Community, utilizing some of the best tools, equipment, and research facilities in the world to contribute to global security and peace.