Indirect Tax Technology Transformation Lead

Responsibilities

• Recommend strategies for adoption and usage to optimize customer engagement with indirect tax solutions
• Generate case studies and cultivate referenceable customers to maximize CLTV
• Identify opportunities for upselling and cross-selling to foster account growth
• Oversee the customer portfolio from onboarding to renewal to ensure high NPS and satisfaction
• Monitor account health to ensure achievement of desired outcomes
• Establish strong connections with key customer stakeholders and executive sponsors
• Facilitate successful implementation of tax solutions aligned with customer needs
• Act as a liaison between customers and the Product Team to deliver insights for product enhancement

Requirements

• 5+ years of experience in indirect tax process improvement or equivalent business/industry experience
• Experience with indirect tax (Sales/Use Tax, VAT) or corporate indirect tax compliance
• Exposure to tax processes and operational assessments
• Strong communication skills for engaging technical and non-technical stakeholders
• Ability to learn API-first products and technical skills
• Proven ability to build relationships with C-suite executives
• Entrepreneurial mindset with the ability to execute in a fast-paced scale-up environment
• Exceptional problem-solving skills

About the Company

Fonoa is the Tax Operating System for autonomous tax, providing modular infrastructure for the full indirect tax lifecycle, including tax ID validation, real-time tax determination, e-invoicing, and returns.