Incident Manager

Responsibilities

• Lead incident responses for high-visibility issues to ensure minimal disruption to customer operations
• Act as the primary communication anchor during crises to maintain customer trust
• Utilize data analytics to identify incident trends and drive system resiliency
• Conduct deep post-incident reviews to address root causes and prevent recurrences
• Diagnose and resolve complex technical issues related to Infiniband, containerization, and distributed training
• Guide customers in implementing and optimizing HPC infrastructure
• Develop training materials, documentation, and knowledge base articles
• Collaborate with engineering and product teams to provide customer feedback

Requirements

• 4-5 years of customer-facing experience
• 3-5+ years in a team leadership role acting as a liaison
• Strong technical experience with Linux, Virtualization, and Kubernetes
• Solid understanding of the TCP/IP stack and Infrastructure-as-Code (IaC) practices
• Proven track record in crisis management and high-pressure problem solving
• Excellent written and verbal communication skills

Preferred Qualifications

• NVIDIA, Linux, or Kubernetes certifications
• Programming skills in one or more languages

Benefits

• Competitive compensation and Restricted Stock Units
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with up to 4% company match
• Paid parental leave and volunteer time off
• Professional development and tuition reimbursement
• Mental health and wellness support
• Commuter benefits and cell phone stipend

About the Company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power the world's most ambitious AI workloads through an energy-first approach.