Incident/Crisis Management-Lead Analyst

Responsibilities

• Support the development of a global crisis response framework, including governance, escalation protocols, and decision-making structures.
• Manage and facilitate business response to major disruption events such as technology outages, cyber-attacks, and geopolitical issues.
• Coordinate cross-functional response teams during crises to ensure timely communication and resolution.
• Act as a trusted advisor to senior leadership during crisis events, providing clear and actionable updates.
• Design and implement training programs and scenario testing capabilities to ensure organizational readiness.
• Lead post-incident reviews and root cause analyses to drive continuous improvement in response capabilities.
• Ensure compliance with regulatory requirements and industry best practices related to operational resilience.

Requirements

• 3-5+ years of experience in crisis management or incident response within a global organization.
• Deep understanding of global operational resilience regulatory requirements, including FCA, DORA (EU), FFIEC, and CBI.
• Proven experience in the financial services sector (insurance sector experience is a strong plus).
• Exceptional communication and stakeholder engagement skills with the ability to influence at all levels.
• Ability to remain calm and decisive under pressure.
• Ability to provide 24/7/365 availability to support incident response.

Preferred Qualifications

• Professional certifications such as CBCP, MBCI, or DRI.

Benefits

• Competitive base salary range ($82,000 - $92,000 USD) and eligibility for an annual short-term incentive bonus.
• Comprehensive health and welfare benefits including medical, dental, vision, and life insurance.
• Retirement benefits including a 401(k) plan with annual non-elective company contribution.
• Various leave benefits including paid holidays, annual PTO, and parental leave.

About the Company

WTW is a leading global advisory firm that helps clients manage risk and optimize performance. We are an equal opportunity employer committed to fostering an inclusive work environment that reflects the diverse markets in which we operate.