Incident Analyst

About the Company

HELPLINE is a French Digital Services Company (ESN) that has been supporting IT departments and business units in their digital transformation projects since 1994. With 3,600 specialists and 16 locations, the company maintains steady growth and offers a stable, professional environment.

Responsibilities

• Analyze and resolve connection incidents on the website and mobile application
• Use Dynatrace to search for errors in application logs
• Manage and track incidents using JIRA and EasyVista
• Apply Agile and SAFE principles to improve incident resolution processes
• Provide log analysis reports to identify trends and recurring issues
• Improve user experience by reducing incident resolution time

Requirements

• Bac+2 to Bac+5 degree
• Minimum 5 years of experience in incident analysis
• Proficiency with JIRA and EasyVista
• Deep understanding of Agile and SAFE methodologies

Benefits

• 50% coverage of mutual insurance
• 50% reimbursement of public transport costs
• Restaurant vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1,000
• CSE cultural advantages
• Training institute for skill development