Incentives Coordinator

Responsibilities

• Process standard and non-standard incentive payments accurately and promptly
• Prepare payment orders in line with vendor and payment partner requirements
• Audit incentive projects to verify cost allocation and ensure timely disbursement
• Maintain and update systems and trackers to reflect current payment status
• Resolve failed or on-hold payments by coordinating with support teams and respondents
• Monitor the Incentives inbox to meet the 24-hour response and resolution SLA
• Manage and resolve internal and external incentive-related queries professionally
• Track and process studies with special incentive arrangements like invoice payments or payroll

Requirements

• Bachelor’s degree or equivalent professional experience
• Experience in Operations, Finance, Payments, or Market Research preferred
• Experience supporting or participating in operational system implementations (e.g., NetSuite, SAP, Sage)
• Ability to automate or optimize recurring tasks using AI tools or advanced Excel
• Strong analytical and numerical accuracy with high attention to detail
• Proficiency in Microsoft Excel, Word, and Outlook
• Availability to work UK shift hours

About the Company

M3 Global Research, part of M3 Inc., provides high-quality market research recruitment and support services to the healthcare industry, reaching respondents in more than 70 countries worldwide.