Inbox Coordinator

Responsibilities

• Monitor and manage incoming customer requests through shared inboxes and other communication channels
• Review customer requests to determine appropriate next steps and assign them to the correct estimator or department
• Maintain accurate records and update tracking systems
• Prioritize requests based on urgency and customer needs
• Communicate professionally with internal teams to support timely responses
• Assist with administrative and coordination activities to support the estimating team
• Support administrative related work with other administrators

Requirements

• Customer service, administrative, or coordination experience preferred
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office products, including Outlook and Excel
• Ability to learn new processes and systems through training

Benefits

• Industry competitive benefits at the lowest cost to the employee
• Work-life balance including PTO, holidays, and floating holidays
• Pay-for-performance culture with potential for annual raises and bonuses
• Training and skill development

About the Company

OBE contributes architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. With over 6,500 employees, they operate more than 80 manufacturing and distribution facilities in five countries.