Inbound Technical Support Specialist

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally.

Responsibilities

• Handle inbound technical support calls for US and UK shifts
• Provide technical assistance to customers regarding computing and communications devices
• Manage call closures and process payments through various gateways
• Maintain high standards of customer service and communication

Requirements

• Excellent communication skills
• At least 6 months of experience in International Outbound processes
• Ability to handle inbound technical support processes
• Proficiency in closing calls and processing payments
• Ability to join immediately

Benefits

• Salary up to 2.5L/A plus huge incentives
• Daily, monthly, and attendance-based sales incentives
• Loyalty bonus of Rs. 5000 every year
• Referral bonus of Rs. 2000 per candidate
• Salary increment after 9 months
• High growth prospects and internal department transfer opportunities