Inbound Technical Support Executive

Responsibilities

• Handle inbound and outbound technical support calls
• Troubleshoot technical issues related to computers, printers, broadband, routers, and email
• Provide technical support for Mac, iPhone, and iPad
• Resolve customer issues accurately and close calls independently
• Utilize convincing and sales skills to assist customers

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
• Proven experience in troubleshooting hardware and software issues
• Strong English communication skills
• Ability to work US night shifts
• High school diploma or Graduate degree
• Immediate availability preferred

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive programs
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services operates leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services, providing technology to enable commerce in their ecosystem.