Posted 4 days ago
Inbound Technical Support Executive
Adeeba E Services Pvt. Ltd
Requirements
1-2 years experience in International BPO technical support, Troubleshooting skills for Computer, Printer, Broadband, Router, Email, Mac, iPhone, iPad, Good English communication skills, Flexibility for US night shifts, Ability to close calls and use sales skills
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide inbound and outbound technical support for US-based customers
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Resolve hardware and software issues for Mac, iPhone, and iPad
- Handle customer inquiries and provide accurate technical resolutions
- Manage and close calls effectively
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
- Proven experience in technical troubleshooting (Computer, Printer, Broadband, Router, Email, Mac, iOS)
- Strong English communication skills
- Ability to work US night shifts
- Strong convincing and sales skills
- Ability to join immediately
Benefits
- Fixed salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive performance-based incentives
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E Services operates leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services, providing technology to enable commerce in their ecosystem.
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Adeeba E Services Pvt. Ltd · Kolkata
