Inbound Technical Support Executive

Responsibilities

• Provide inbound and outbound technical support for US shift (night shift)
• Troubleshoot technical issues related to computers, printers, broadband, routers, email, Mac, iPhone, and iPad
• Handle customer issues and provide accurate resolutions
• Manage and close calls independently

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
• Proven experience in troubleshooting hardware and software issues
• Strong English communication skills
• Ability to work night shifts (US Shift)
• Strong convincing and sales skills
• Immediate joiners preferred

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentives
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services operates leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services, providing technology to enable commerce in their ecosystem.