Inbound Technical Support Executive

Responsibilities

• Provide inbound technical support for US-based customers
• Troubleshoot technical issues related to computers, printers, broadband, routers, and email
• Resolve hardware and software issues for Mac, iPhone, and iPad
• Manage and close customer calls effectively
• Handle customer issues to provide accurate resolutions

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
• Proven experience troubleshooting computer, printer, and networking hardware
• Strong English communication skills
• Ability to work US night shifts
• Experience in outbound tech support for at least 6 months to 1 year
• Strong convincing and sales skills

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive programs
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services provides technology and services to enable commerce within various online and mobile marketplaces.