Posted 4 days ago
Inbound Technical Support Executive
Adeeba E Services Pvt. LtdInbound Technical Support Executive
Perks & benefits
Education AllowanceHealth InsurancePaid LeaveRelocation Allowance
Requirements
1-2 years BPO technical support experience, English fluency, Troubleshooting skills (PC, Printer, Router, Mac, iOS), Availability for US night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide inbound technical support for US-based customers
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Resolve hardware and software issues for Mac, iPhone, and iPad
- Manage and close customer calls effectively
- Handle customer issues and provide accurate resolutions
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
- Proven experience in troubleshooting hardware and software
- Strong English communication skills
- Ability to work US night shifts
- Ability to join immediately
Preferred Qualifications
- Experience with Mac, iPhone, and iPad troubleshooting
- Strong convincing and sales skills
Benefits
- Fixed salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive performance-based incentives
- Friendly working environment
- No extension of shift timings
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeInbound Technical Support Executive
Adeeba E Services Pvt. Ltd · Kolkata
