Inbound Technical Support Executive

Responsibilities

• Provide inbound technical support for US-based customers
• Troubleshoot technical issues related to computers, printers, broadband, routers, and email
• Resolve hardware and software issues for Mac, iPhone, and iPad
• Manage and close customer calls effectively

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
• Proven experience in troubleshooting hardware and connectivity issues
• Strong English communication skills
• Ability to work US night shifts
• Ability to join immediately

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive programs
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba Group operates leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services, providing technology to enable commerce in their ecosystem.