Inbound Technical Support Executive

Responsibilities

• Provide inbound technical support for US-based customers
• Troubleshoot technical issues related to computers, printers, broadband, routers, and email
• Resolve hardware and software issues for Mac, iPhone, and iPad
• Manage and close customer calls effectively

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
• Proven experience in troubleshooting hardware and connectivity issues
• Strong English communication skills
• Ability to work US night shifts
• Ability to join immediately

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive structure
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services provides technology and services to enable commerce within various online and mobile marketplaces.