Inbound Technical Support Executive

Responsibilities

• Provide inbound technical support for US-based customers
• Troubleshoot technical issues related to computers, printers, broadband, routers, and email
• Support Mac, iPhone, and iPad hardware and software issues
• Handle customer issues and provide accurate resolutions
• Manage and close calls independently

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
• Proven experience troubleshooting hardware and software (Computer, Printer, Broadband, Router, Email, Mac, iPhone, iPad)
• Strong English communication skills
• Ability to work US night shifts
• Strong convincing and sales skills
• Immediate availability preferred

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive structure
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services operates leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services.