Inbound Technical Support Executive

Responsibilities

• Handle inbound technical support calls for US-based customers
• Troubleshoot technical issues related to computers, printers, broadband, routers, and email
• Provide support for Mac, iPhone, and iPad devices
• Resolve customer issues accurately and close calls effectively

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
• Proven ability to troubleshoot hardware and software issues
• Strong English communication skills
• Ability to work US night shifts
• Experience in technical sales or convincing skills is a plus

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive structure
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services operates leading online and mobile marketplaces and provides technology and services to enable commerce within its ecosystem.