Posted 4 days ago
Inbound Technical Support Executive
Adeeba E Services Pvt. Ltd
Requirements
1-2 years technical support experience, English fluency, Troubleshooting skills (PC, Printer, Router, iOS), Ability to work US night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide inbound technical support for US-based customers
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Resolve hardware and software issues for Mac, iPhone, and iPad
- Handle customer inquiries and provide accurate resolutions
- Manage and close calls effectively
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
- Proven ability to troubleshoot computer, printer, and networking hardware
- Strong English communication skills
- Ability to work US night shifts
- Experience in technical sales or convincing customers is a plus
- Immediate joiners preferred
Benefits
- Fixed salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive incentive structure
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E Services operates leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services.
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Adeeba E Services Pvt. Ltd · Kolkata
