Inbound Technical Support Executive

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally.

Responsibilities

• Provide inbound technical support for US-based customers during night shifts
• Troubleshoot technical issues related to computers, printers, broadband, routers, and email
• Support Mac, iPhone, and iPad devices
• Handle customer issues and provide accurate resolutions
• Manage call closures and process payments through various gateways

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
• Proven ability to troubleshoot hardware and software issues
• Excellent English communication skills
• Ability to work US night shifts
• Experience in closing calls and processing payments
• No freshers or domestic BPO candidates will be considered

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive programs
• Friendly working environment
• No extension of shift timings