Inbound Technical Support Executive

Responsibilities

• Provide inbound technical support for computing and communications devices
• Troubleshoot issues related to computers, printers, broadband, routers, and email
• Support Mac, iPhone, and iPad users
• Handle customer issues and provide accurate resolutions
• Close calls by processing payments through various gateways

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
• Proven ability to close calls and process payments
• Excellent English communication skills
• Experience troubleshooting hardware and software (Computer, Printer, Broadband, Router, Email, Mac, iPhone, iPad)
• Ability to work US night shifts
• No freshers or domestic BPO candidates allowed

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentives
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.