Inbound Technical Support Executive

Responsibilities

• Handle inbound technical support calls for US shifts
• Troubleshoot technical issues related to computers, printers, broadband, routers, and email
• Provide support for Mac, iPhone, and iPad devices
• Resolve customer issues accurately and close calls independently
• Process payments through various gateways

Requirements

• 1 to 2 years of experience in Inbound or Outbound Technical Support in an International BPO
• Minimum 6 months experience in International Outbound for those applying for Inbound Tech Process
• Excellent English communication skills
• Proven ability to troubleshoot hardware and software issues
• Ability to work night shifts (US Shift)
• Must not be a fresher or from a domestic BPO

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentives
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.