Posted 4 days ago
Inbound Technical Support Executive
Adeeba E Services
Requirements
1-2 years International BPO technical support experience, Troubleshooting skills (Computer, Printer, Broadband, Router, Email, Mac, iOS), Fluent English communication, Ability to work US night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Handle inbound technical support calls for US-based customers
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Provide support for Mac, iPhone, and iPad devices
- Resolve customer issues accurately and close calls effectively
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
- Proven ability to troubleshoot hardware and software issues
- Strong English communication skills
- Ability to work US night shifts
- Experience in technical sales or convincing skills is a plus
Benefits
- Fixed salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive performance-based incentives
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E Services provides technology and services to enable commerce within various ecosystems, operating in retail, wholesale, and cloud computing sectors.
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Adeeba E Services · Kolkata
