Inbound Technical Support Executive

Responsibilities

• Handle inbound and outbound technical support calls for US-based customers
• Troubleshoot technical issues related to computers, printers, broadband, routers, and email
• Provide support for Mac, iPhone, and iPad devices
• Resolve customer issues accurately and close calls effectively
• Utilize sales and convincing skills to meet process requirements

Requirements

• 1 to 2 years of experience in International BPO technical support
• Proven experience in outbound tech support for at least 6 months to 1 year
• Proficiency in troubleshooting hardware and software issues
• Strong English communication skills
• Ability to work US night shifts
• Immediate availability preferred

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive structure
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services operates in the international BPO sector, providing technology and services to enable commerce and support within global ecosystems.