Inbound Tech Support Specialist

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally.

Responsibilities

• Provide inbound technical support for US and UK processes
• Handle voice-based technical queries and support requests
• Maintain high standards of communication and customer service

Requirements

• Excellent English communication skills
• Experience in BPO environments preferred
• At least 6 months of experience in International Outbound is a plus
• Ability to join immediately
• Graduate or undergraduate degree

Benefits

• Fixed salary paid on the 1st of every month
• High incentive structure including daily, monthly, and sales incentives
• Attendance incentives
• Loyalty bonus of Rs. 5000 every year
• Referral bonus of Rs. 2000 per candidate
• Salary increment after 9 months
• No extension of shift timings