Posted 5 days ago
Inbound Tech Support Specialist
Adeeba E Services Pvt Ltd
Requirements
1-2 years International BPO experience, Troubleshooting skills (Computer, Printer, Router, Mac, iOS), English fluency, Night shift flexibility, Payment processing experience
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Handle inbound calls regarding printer, router, and antivirus issues
- Diagnose technical issues and recommend appropriate support plans
- Sell technical support plans and relevant software to customers
- Process payments through various gateways to close calls
Requirements
- 1-2 years of experience in International BPO (Inbound or Outbound)
- Proven ability to troubleshoot Computer, Printer, Broadband, Router, Email, Mac, iPhone, and iPad issues
- Excellent English communication skills
- Ability to work night shifts
- Experience in closing calls and handling payments
Benefits
- Fixed salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive incentive structure
- Friendly working environment
About the Company
Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.
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Adeeba E Services Pvt Ltd · Kolkata