Inbound Tech Support and Web Consultant

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally.

Responsibilities

• Handle inbound technical support for US and UK markets
• Act as a Web Consultant for AUS/US regions
• Manage call closures and process payments through various gateways
• Provide high-quality technical assistance to customers

Requirements

• Excellent English communication skills
• Minimum 6 months experience in International Outbound for Inbound Tech roles
• Ability to handle payment processing and call closures
• Immediate availability to join
• Experience in support processes preferred

Benefits

• Fixed salary paid on the 1st of every month
• High incentive structure including daily, monthly, and attendance incentives
• 15%-20% salary hike on last drawn salary
• Annual loyalty bonus of Rs. 5000
• Referral bonus of Rs. 2000 per candidate
• No extension of shift timings