Inbound Tech Support

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally.

Responsibilities

• Provide inbound technical support for US and UK customers
• Handle customer calls and resolve technical issues
• Process payments through various gateways to close calls
• Maintain high service standards in a BPO environment

Requirements

• Excellent communication skills
• At least 6 months of experience in International Outbound processes
• Ability to handle inbound technical support processes
• Proficiency in closing calls and processing payments
• Age between 18 to 30 years

Benefits

• Salary up to 2.5L/A plus huge incentives
• Daily, monthly, and attendance incentives
• Loyalty bonus of Rs. 5000 every year
• Referral bonus of Rs. 2000 per candidate
• Salary increment after 9 months
• High prospect of growth and internal department transfers