Inbound Tech Support

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally.

Responsibilities

• Provide inbound technical support for UK-based customers
• Handle customer calls and resolve technical issues
• Process payments through various gateways to close calls
• Maintain high service standards in a BPO environment

Requirements

• Excellent communication skills
• At least 6 months of experience in International Outbound processes
• Ability to handle payment processing and call closure
• Ability to work in day or night shifts
• Immediate availability to join

Preferred Qualifications

• Experience in technical support processes
• Previous experience in international BPO environments