Posted 5 days ago
Inbound Tech Support
Adeeba E-Services Private Limited
Requirements
1-2 years International BPO technical support experience, Troubleshooting skills (Computer, Printer, Broadband, Router, Email, Mac, iOS), Fluent English communication, Ability to work US night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide inbound and outbound technical support to customers
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Resolve issues involving Mac, iPhone, and iPad
- Handle customer inquiries and provide accurate resolutions
- Manage and close calls effectively
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
- Proven experience in troubleshooting hardware and software issues
- Strong English communication skills
- Ability to work US night shifts
- Strong convincing and sales skills
- Immediate availability preferred
Benefits
- Fixed salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive performance-based incentives
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E-Services Private Limited provides technology and services to enable commerce within various online and mobile marketplaces.
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Adeeba E-Services Private Limited · Kolkata