Inbound Sales Representative

Responsibilities

• Handle inbound calls from customers regarding insurance services to establish new insurance policies
• Maintain proper telephone etiquette and provide accurate and timely responses to customer inquiries
• Adhere to established call center guidelines and company policies
• Work effectively with co-workers, agents, and policyholders to resolve customer issues
• Research and resolve customer inquiries via telephone and written correspondence
• Perform computer inquiries and data entry related to customer accounts
• Maintain records and policy files according to established guidelines
• Ensure regular and predictable attendance in meetings with a defined work schedule
• Engage in bonus incentive programs upon successful completion of training and licensing

Requirements

• High School Diploma and/or GED
• 1–2 years of experience working with customers
• CSR experience of six months or Mid-level English proficiency
• Excellent oral and written communication skills
• Ability to provide exceptional customer service with a customer-centric mindset
• Ability to handle multiple assignments
• Availability between 7am to 7pm CST Monday to Friday and Saturday 8am to 3pm CST
• Flexibility for occasional and/or seasonal overtime

About the Company

Fair Trade Outsourcing (FTO) is a fast-growing BPO company and fair-trade outsourcing center that provides impact sourcing work for companies worldwide. Our vision is to reduce global poverty and economic insecurity by creating sustainable middle-class employment.