Inbound Collections - Spanish Bilingual

Responsibilities

• Manage a consistent flow of inbound and outbound calls to help consumers establish paths toward financial stability
• Investigate account details to resolve discrepancies or disputes
• Navigate multiple software platforms and screens simultaneously to provide real-time updates
• Document all communications and account activities accurately across digital channels
• Meet daily activity targets to maximize commission potential

Requirements

• High school diploma or GED
• Full fluency in both Spanish and English
• Strong verbal and written communication skills
• Ability to multitask and navigate multiple systems in a fast-paced environment
• Resilience and the ability to remain composed under pressure

Preferred Qualifications

• Previous experience in 3rd-party collections
• Background in Customer Service or Sales

Benefits

• Competitive pay at $21 per hour
• Medical, dental, and vision insurance
• 401(k) with traditional and Roth options
• Paid vacation and personal time off (PTO)
• Monday–Friday schedule with no weekends required
• Performance-based incentives and monthly contests
• Company-paid disability and life insurance

About the Company

Sentry Credit is a leader in the debt resolutions space. Having joined the TrueML family in 2025, we are revolutionizing the industry by replacing aggressive, old-school tactics with a modern, empathy-driven, and helpful consumer experience.