In-Room Dining Order Taker

Responsibilities

• Answer incoming calls for in-room dining orders in a professional and engaging manner
• Provide detailed menu guidance, make recommendations, and promote upselling opportunities
• Accurately input orders into the system and communicate dietary requirements or allergies to the kitchen
• Coordinate with service and kitchen teams to ensure timely preparation and delivery of orders
• Monitor order progress and follow up to ensure guest satisfaction
• Handle guest inquiries, concerns, and feedback with care and efficiency
• Maintain deep product knowledge of menus, promotions, and hotel offerings
• Ensure strict adherence to service standards, hygiene, and food safety procedures

Requirements

• Minimum 1–2 years of experience in a similar role within a luxury hotel or high-end restaurant
• Excellent communication skills and professional telephone etiquette
• Strong attention to detail and the ability to multitask in a fast-paced environment
• A genuine passion for hospitality and delivering exceptional guest experiences
• Flexibility to work various shifts, including evenings, weekends, and holidays

About the Company

One&Only is a collection of ultra-luxury resorts dedicated to creating joy through anticipation, creativity, precision, empathy, and warmth. At One&Only One Za’abeel in Dubai, we provide an unrivalled urban oasis, tailoring every aspect of the guest stay to bring their dreams and desires to life.