
Posted 3 days ago
In-Room Dining Order Taker
One&OnlyOrdertaker, IRD
Requirements
1–2 years luxury hotel or high-end restaurant experience, Excellent communication and telephone etiquette, Strong attention to detail, Ability to multitask in fast-paced environments, Flexibility to work shifts including evenings and weekends
Skills
customer service
About the role
Responsibilities
- Answer incoming calls for in-room dining orders in a professional and engaging manner
- Provide detailed menu guidance, make recommendations, and promote upselling opportunities
- Accurately input orders into the system and communicate dietary requirements or allergies to the kitchen
- Coordinate with service and kitchen teams to ensure timely preparation and delivery of orders
- Monitor order progress and follow up to ensure guest satisfaction
- Handle guest inquiries, concerns, and feedback with care and efficiency
- Maintain deep product knowledge of menus, promotions, and hotel offerings
- Ensure strict adherence to service standards, hygiene, and food safety procedures
Requirements
- Minimum 1–2 years of experience in a similar role within a luxury hotel or high-end restaurant
- Excellent communication skills and professional telephone etiquette
- Strong attention to detail and the ability to multitask in a fast-paced environment
- A genuine passion for hospitality and delivering exceptional guest experiences
- Flexibility to work various shifts, including evenings, weekends, and holidays
About the Company
One&Only is a collection of ultra-luxury resorts dedicated to creating joy through anticipation, creativity, precision, empathy, and warmth. At One&Only One Za’abeel in Dubai, we provide an unrivalled urban oasis, tailoring every aspect of the guest stay to bring their dreams and desires to life.
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One&Only · Dubai
