In House Tultitlan

Responsibilities

• Provide exceptional customer service by resolving inquiries related to shipments, collections, and deliveries
• Monitor shipment status within the system and support the coordination of timely deliveries
• Perform loading, unloading, and stacking of packages in assigned areas following safety and operational standards
• Capture sender and recipient data in the system to generate shipping guides
• Prepare Excel reports with accurate information regarding delivery status and progress

Requirements

• High school diploma or technical degree completed
• Minimum of 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers
• Basic proficiency in Microsoft Outlook, Excel, and Teams
• Advanced customer service skills

Benefits

• Statutory and superior premiums
• Life insurance
• Grocery vouchers (10% additional)
• Monthly performance bonus (25% additional)

About the Company

Estafeta is a leader in Mexican logistics with over 40 years of experience. We value talent, diversity, and inclusion, offering innovative solutions that connect people and businesses through our extensive network.