In House Specialist

Responsibilities

• Act as an operational liaison within client facilities to ensure service continuity and SLA compliance.
• Provide specialized customer service via email and in-person interactions.
• Manage package logistics including guide creation, collection folio generation, and pre-alerts.
• Oversee physical package management such as organizing, wrapping, palletizing, and loading received shipments.
• Perform load reconciliation for shipments delivered by the client at their facilities.
• Manage incident reporting through ticket creation.

Requirements

• High school diploma (Preparatoria) or Technical Degree (Carrera Técnica).
• Minimum of 6 months of experience in operational customer service roles.
• Proficiency in Microsoft Office tools, specifically Word, Excel, and Outlook.
• Experience in a warehouse or distribution center environment is preferred.

Benefits

• Competitive monthly salary.
• Bi-weekly payments.
• Benefits exceeding statutory requirements (Prestaciones superiores a las de ley).

About the Company

Estafeta is a leader in Mexican logistics with over 40 years of experience. We are driven by a passion for connecting people and businesses, valuing talent, diversity, and inclusion as the pillars of our success.