Posted an hour ago
In House Specialist
EstafetaIn House
Perks & benefits
Paid LeaveHealth Insurance
Requirements
Preparatoria or Technical Degree, 6 months operational customer service experience, Warehouse or distribution center experience preferred, Basic Microsoft Office (Word, Excel, Outlook)
Skills
customer serviceLogisticsExcel
About the role
Responsibilities
- Act as an operational liaison at client facilities to ensure service continuity and SLA compliance
- Provide specialized customer service via email and in-person interactions
- Manage the creation of shipping guides and collection folios
- Perform pre-alerts and follow-up on collection folios
- Handle physical tasks including organizing, wrapping, palletizing, and loading received packages
- Perform load reconciliation for cargo delivered by the client
- Manage incident reporting through ticket creation
Requirements
- High school diploma or Technical Degree
- Minimum of 6 months of experience in operational customer service roles
- Basic proficiency in Microsoft Office (Word, Excel, and Outlook)
Preferred Qualifications
- Previous experience working in a warehouse or distribution center environment
Benefits
- Competitive monthly salary
- Bi-weekly payments
- Benefits exceeding statutory requirements
About the Company
Estafeta is a leader in Mexican logistics with over 40 years of experience. We are driven by a passion for connecting people and businesses, valuing talent, diversity, and inclusion as the pillars of our success.
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Estafeta · Mexico City
