Posted 3 days ago
In House Customer Service Representative
EstafetaIn House
Perks & benefits
CommissionHealth InsurancePaid Leave
Requirements
High school diploma or higher, 1 year experience in administrative or customer service roles, Basic to intermediate Microsoft Office skills
Skills
ExcelLogistics
About the role
Responsibilities
- Act as the primary link between Estafeta and clients to ensure excellent service quality
- Provide timely shipment tracking and follow-up on collection folios
- Manage customer inquiries and resolve issues via email
- Develop and monitor Key Performance Indicators (KPIs)
- Create service tickets and reports
- Control and track items operated within assigned accounts
Requirements
- High school diploma or higher
- Minimum 1 year of experience in administrative, customer service, or logistics roles
- Basic to intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Strong orientation toward results and customer service excellence
- Ability to work effectively in a team environment
Benefits
- Competitive salary
- Statutory benefits (Prestaciones de ley)
- Productivity bonuses
- Opportunities for professional growth within the company
- Positive work environment
About the Company
Estafeta is a leading logistics and courier company dedicated to providing high-quality shipping and delivery solutions.
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Estafeta · Chihuahua
