In House Customer Service Representative

Responsibilities

• Provide exceptional customer service by resolving inquiries regarding shipments, collections, and deliveries.
• Monitor shipment status within the system to support timely delivery coordination.
• Perform loading, unloading, and stacking of packages in assigned areas following safety and operational standards.
• Capture sender and recipient data into the system to generate shipping guides.
• Prepare Excel reports containing accurate information on delivery status and progress.

Requirements

• High school diploma or technical degree completed.
• Minimum of 6 months of experience in operational customer service roles, preferably in warehouses or distribution centers.
• Proficiency in Microsoft Outlook, Excel, and Teams.
• Advanced customer service skills.

Benefits

• Life insurance.
• Grocery vouchers (10% additional).
• Monthly performance bonus (25% additional).
• Statutory benefits plus additional premiums.

About the Company

Estafeta is a leader in Mexican logistics with over 40 years of experience. We value talent, diversity, and inclusion, providing innovative solutions that connect people and businesses through our extensive network.