Implementation Team Lead, Client Onboarding

Responsibilities

• Lead day-to-day operations for a team of Implementation Analysts and Associates in Nashville
• Manage and prioritize the daily workload to ensure timely and high-quality client onboarding
• Oversee the full project lifecycle for equity share plan clients, from initial setup to go-live
• Maintain oversight of the project portfolio, proactively identifying and mitigating risks or bottlenecks
• Act as a subject matter expert for the equity compensation platform and system configurations
• Ensure configuration quality through rigorous review processes to minimize errors
• Provide regular coaching, feedback, and professional development support to team members
• Report on project status, team performance, and key trends to senior leadership

Requirements

• Experience in client onboarding, implementation, or project management (ideally in fintech or financial services)
• Prior experience leading, supervising, or mentoring a team
• Strong organizational skills with the ability to manage multiple complex projects simultaneously
• Excellent written and verbal communication skills for stakeholder management
• Analytical mindset with high attention to detail regarding data accuracy and system configuration
• Proficiency in Microsoft Excel, Word, and project management tools
• Bachelor's degree in Business, Finance, Technology, or a related field

Preferred Qualifications

• Experience with equity share plan administration or equity compensation platforms
• Familiarity with client onboarding metrics such as time to value and customer satisfaction

About the Company

JPMorgan Chase & Co. is a leading global financial services firm with industry-leading expertise in investment banking, consumer banking, commercial banking, and asset management. We are committed to delivering innovative financial solutions to millions of clients worldwide and fostering a diverse, inclusive workplace where our people can build long-term careers.