Implementation Specialist

Responsibilities

• Collect and analyze business and functional requirements to support solution development
• Document current- and future-state business processes, workflows, and system interactions
• Collaborate with cross-functional teams to identify pain points and recommend improvements
• Participate in system configuration, testing, and user acceptance activities
• Support the creation of user documentation, process flows, and training materials
• Maintain project deliverables and assist in tracking milestones and timelines
• Perform basic data analysis to support solution design and post-implementation success

Requirements

• 90% travel required
• 2-4 years of experience implementing Automotive Fixed Operations (Parts & Service) software
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
• Proficiency in Microsoft Excel
• Experience with process mapping tools such as Lucidchart or Visio
• Strong written and verbal communication skills

Preferred Qualifications

• Familiarity with enterprise systems such as CRM, ERP, or PSA tools
• Willingness to learn project delivery methodologies and enterprise business platforms

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental, and vision coverage
• Unlimited PTO and parental leave
• Opportunity to work with cutting-edge, home-grown technologies
• Dynamic work environment with a strong sense of community and collaboration

About the Company

Tekion is disrupting the automotive industry with the first cloud-native automotive platform. Our revolutionary Automotive Retail Cloud (ARC) connects the entire spectrum of the automotive retail ecosystem through one seamless platform using big data, machine learning, and AI. We employ close to 3,000 people across North America, Asia, and Europe, fostering an open and transparent culture that encourages innovation.