Implementation Manager

About the Company

Profound is the marketing platform for the AI era. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we provide brands with the intelligence to see how AI represents them and the Agents to act on it.

Responsibilities

• Design scaled onboarding curriculum for Scaled and Mid-Market customers
• Run weekly onboarding sessions covering platform setup, prompt creation, and report interpretation
• Build enablement infrastructure including session templates, help content, and follow-up sequences
• Ensure accounts are properly set up post-sale and verify configuration end to end
• Track participation, success metrics, and operational efficiency
• Surface product gaps and onboarding friction to Customer Success and Product teams
• Serve as the internal expert on customer usage to improve programs and strategy

Requirements

• 3 or more years of experience in customer success, onboarding, implementation, or customer education
• Experience getting customers live on a platform or building training programs at a software company
• Strong facilitator comfortable leading group sessions, webinars, and office hours
• Organized program owner capable of building repeatable systems from scratch
• Process-oriented and data-aware mindset
• Comfortable operating in ambiguity
• Power user of AI tools to transform workflows and drive efficiency