Implementation Manager

About the Company

Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate. We unify customer processes into a single, scalable platform, automating high-touch workflows to ensure a consistent customer experience.

Responsibilities

• Run kickoff calls and set expectations with new customers on scope, timeline, and success metrics
• Own the end-to-end configuration and setup of the product for each new account
• Build and manage deployment project plans to ensure hitting go-live dates
• Present progress updates to customer stakeholders ranging from operators to executives
• Troubleshoot and resolve technical and workflow issues during implementation
• Train end users to ensure product adoption
• Identify and flag deployment risks or customer disengagement early
• Hand off stable customers to the Customer Success team
• Provide feedback to product and engineering teams based on deployment patterns

Requirements

• 2+ years in an implementation, deployment, or onboarding role at a SaaS company
• Hands-on experience running the full implementation lifecycle for software
• Experience running structured kickoff calls and managing project plans independently
• Proven track record of hitting deployment deadlines
• Strong ownership instinct and problem-solving skills
• Ability to learn technically complex products quickly
• Strong written and verbal communication skills
• Highly organized and able to manage multiple concurrent deployments
• Based in or willing to relocate to the NYC area for a five-day-a-week in-office role

Benefits

• Meaningful early-stage equity
• Salary range of $110,000 - $130,000
• Comprehensive medical, dental, and vision insurance
• $500 monthly Ramp card for commuting, meals, gym, etc.
• $25 nightly meal delivery credit
• Office snacks and access to world-class investors and advisors