Implementation Manager

About the Company

Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. We operate as a lean, high-performance team with high individual ownership and direct access to leadership.

Responsibilities

• Own the execution of complex, enterprise implementations end to end, including project plans, critical paths, and risk logs
• Translate customer environments and compliance requirements into clear implementation plans and configurations
• Guide customers through technical integration, including API integration, data migration, and validation
• Coordinate workstreams across customer, engineering, and product teams to keep delivery on schedule
• Manage stakeholders from customer project sponsors to internal technical teams
• Plan and execute dry runs and cutovers to ensure production readiness
• Train customer teams on the platform and produce necessary documentation and runbooks
• Provide hypercare and stabilization support during the post go-live period
• Proactively identify and manage risks and issues

Requirements

• 3-5 years of experience in delivery, implementation, or technical project management for B2B enterprise software
• Proven track record of owning complex deliveries from kickoff to stable production
• Strong project management skills including sequencing work and tracking dependencies
• Technical fluency with APIs, data, and integrations
• Excellent written and verbal communication skills in English
• Ability to work independently and meet deadlines consistently
• Based in or willing to relocate to the Bay Area (Santa Clara, CA)
• Flexibility for travel as needed

Preferred Qualifications

• Understanding of anti-fraud, anti-money laundering, or compliance domains
• Experience implementing software for banks or regulated financial institutions
• Exposure to cloud data and event-driven systems (AWS, streaming pipelines, etc.)
• Hands-on comfort with SQL or scripting for data validation
• Knowledge of financial data security and privacy regulations (GDPR, PCI-DSS)