Implementation Manager

Responsibilities

• Lead end-to-end client implementation projects from kick-off through go-live and post-implementation for national, regional, and global clients
• Create and maintain implementation project plans and blueprint documents, tracking deliverables, milestones, risks, and timelines
• Configure and test online booking tools (Concur, Cytric) and FCM proprietary systems
• Conduct user acceptance testing (UAT) and manage data mapping, profile integrations, and content alignment (GDS, NDC, corporate rates)
• Manage change control and escalation processes to protect project scope, quality, and budget
• Coordinate training, deployment, and handover to Account Management, Operations, and Support teams
• Support automation and API-enabled integrations between FCM tools and client systems

Requirements

• 3–5 years of experience in corporate travel or technology implementation, ideally within a TMC
• Hands-on experience implementing Concur, Cytric, or other OBTs with system configuration and client-facing deployment
• Technical aptitude with familiarity in GDS, web services, XML, data integration, and SSO environments
• Professional proficiency in Japanese (JLPT N1 or BJT J1+ level required)
• Fluent in business English
• Strong stakeholder management, communication, and presentation skills
• Proficiency in MS Office and PM tools such as Wrike, Jira, or Smartsheet

Preferred Qualifications

• Project management certification (PMP, PRINCE2, or Agile)

About the Company

FCM combines cutting-edge technology with a people-centric mindset to transform corporate travel programs. We are a fast-moving growth company that is globally connected, flexible, and unconventional, helping businesses travel more effectively around the world.