Implementation Manager

Responsibilities

• Manage 6-8 implementations simultaneously ensuring customers follow product and industry best practices
• Improve existing implementation processes to increase speed, efficiency, and customer satisfaction
• Identify growth opportunities within customer accounts
• Work cross-functionally with product and sales teams to relay customer feedback and resolve escalations

Requirements

• Bachelor's degree or higher
• 3-5 years of experience in implementation, customer success, project management, technical consulting, or financial analysis
• Proficiency in Excel and Google Sheets
• Strong attention to detail and accuracy
• Ability to manage ambiguity and apply problem-solving skills
• Excellent verbal, written, and interpersonal communication skills

Preferred Qualifications

• Familiarity with SQL and Salesforce
• Experience with Software-as-a-Service (SaaS)
• Commercial Real Estate background

Benefits

• Medical, dental, and vision insurance
• HSA and FSA options
• 401(k) retirement plan
• Paid Parental Leave
• Flexible Time Off (FTO) policy
• Commuter benefits program
• Monthly wellness reimbursement
• Equity plan eligibility

About the Company

Dealpath is the world’s largest and most trusted AI-powered operating system for real estate investing, powering more than $10 trillion in transactions for leading global institutions.