Implementation Lead

Responsibilities

• Lead the end-to-end implementation of the Neighbourhood Health Hub (NHH) model across all five stages
• Apply implementation science frameworks (such as CFIR, ERIC, and Proctor outcomes) to guide service delivery
• Coordinate the staged rollout of Small Teams, Team of Teams, and Hub Facility models
• Build and maintain strong cross-sector partnerships with health, NGO, council, and community stakeholders
• Embed co-design principles by engaging people with lived experience and priority populations
• Use local data, asset mapping, and evaluation frameworks to drive informed decision-making
• Support commissioning alignment, sustainability planning, and capability building across providers
• Contribute to the development of tools, frameworks, and reporting to support system-wide implementation

Requirements

• Tertiary qualification in health, public health, community services, psychology, social work, implementation science, project management, or a related field
• Proven experience in implementation, service development, or project coordination within the health or community services sector
• Experience managing multi-site or community-based implementation projects
• Demonstrated experience in co-design, stakeholder consultation, and developing practical resources or training materials
• Strong ability to gather and synthesise qualitative data from stakeholder engagement and service delivery activities
• Excellent written communication skills, specifically in preparing professional reports and summaries
• Strong organisational and project management skills with the ability to manage competing priorities

Benefits

• Not-for-profit salary packaging to reduce your taxable income
• Rewarding work that makes a meaningful difference in the community
• Free external, confidential counselling and access to chaplaincy support
• Opportunities for volunteering and professional growth
• Additional leave options, including Mission Australia Thank You Day and Work Anniversary Day off

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have stood alongside people in need across Australia, providing innovative, evidence-based support services to tackle the root causes of homelessness and disadvantage.