Implementation Lead

Responsibilities

• Provide end-to-end accountability for complex Patient Access and Support Services (PASS) implementations
• Define and validate program scope, plans, timelines, governance, and success metrics
• Lead cross-functional coordination across operations, technology, data, and client services teams
• Act as the primary client-facing operational leader for implementations and ongoing delivery
• Manage project scope, delivery, and costs while driving execution to completion
• Provide direct people leadership, coaching, and development for Implementation Managers and program resources
• Develop and deploy scalable implementation processes, including SOPs and project management tools
• Drive continuous improvement through structured issue management and data quality oversight

Requirements

• Bachelor's degree in Computer Science, Business, Healthcare, or a related field
• 3–5 years of experience in program management, implementation, or operations leadership
• Strong problem-solving and critical-thinking skills
• Exceptional stakeholder management and communication skills
• Ability to travel periodically to IQVIA headquarters and client locations

Preferred Qualifications

• Experience with pharmaceutical patient support, copay, or patient support programs

About the Company

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.