Implementation Engineer

About the Company

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Responsibilities

• Lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirements
• Design and validate solutions that align with customer needs and platform capabilities
• Configure advanced platform features including IVR flows, routing strategies, and integration points
• Drive multiple concurrent implementation projects, managing technical deliverables and timelines
• Configure and validate complex integrations between Glia's platform and client systems
• Collaborate with cross-functional teams including Sales, Customer Success, Product, and Engineering
• Lead technical aspects of user acceptance testing and solution validation
• Deliver technical training and knowledge transfer to customer teams

Requirements

• 2+ years of experience in leading technical roles on client-facing engagements
• Understanding of API integrations and data flow between systems
• Proficiency in configuring complex software platforms requiring basic coding or markup languages
• Knowledge of IP telephony and enterprise networking concepts
• Demonstrated success managing multiple enterprise implementation projects
• Experience in requirements gathering and complex solution design

Preferred Qualifications

• Experience in Financial Services or Contact Centers
• Technical degree in Computer Science, Data Science, or a STEM field
• Expertise with CRM and service desk platforms such as Salesforce, ServiceNow, or JIRA
• Experience with REST APIs, web services, and UI design principles